FAQ - Frequently Asked Questions


Q. Why has only part of my order arrived?

A. As our items are made to order some items may need to be ordered in stock. To reduce your waiting time what ever we have in stock we will ship that out as soon as its made. The remaining items will follow shortly after. This will be done at no extra charge to you.


Q. How long will it take for my order to arrive?

A. As you can appreciate, Personalised made to order items can take a little while to make. Occasionally longer during busy periods like Christmas. We aim to make and ship your order within 7-10 working days. Possibly sooner.


Q. How should I care for my items?

A. Caring for your items is a must to get a longer life from them. We suggest following these points:

  • Do not hot wash
  • Do not tumble dry
  • Iron inside out only
  • Please close any zips before washing